DELIVERY & RETURN POLICY


Returns for refund will proceed within 5-10 working days of receiving the item, however card refunds may take up to 10 business days for your bank to complete. This depends on their processing time and can vary greatly between card issuers. Unfortunately, we are therefore unable to influence this. We only refund shipping costs if there has been an error with the order. Sale items or items purchased in the sale section can be returned for STORE CREDIT only. Please email info@houseofnicaly.com with your order number.

We do not offer exchanges. Our reasoning is simple. Our clothes are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. However, return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item.

Simply email us at info@houseofnicaly.com with your order number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We aim to process all returns within 5 working days of receipt. Please note this may take slightly longer during busy periods.
 

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Founded by Nkechi Okoli, from Nigeria, Nicaly was created with a simple aim to put the love back into African-Nigerian print and Foreign clothing. Read More

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